Terms and Conditions

Useful information:

  • Check in: The room, the swimming pools and the SPA are available from 3 pm on the day of arrival.

  • Check out: On the day of departure, we kindly ask you to vacate the room before 11 am. Any requests for checking-out later (use of the room, access to the swimming pools and SPA area until 7 pm.) must be agreed with the reception, subject to the availability of the room and with extra charge. Guests who whish to use just the pools and the SPA after checking out can remain until 7 pm. subject to availability and for an additional fee.

  • At the moment of check in we kindly ask our guests to show a valid identification document (identity card or passport).
  • We kindly ask you to control your credit card limit.
  • At the moment of the booking, you will be asked for your credit card's number (number and expiry date). We reserve the right to make a pre-authorization.
  • In case of “not refundable rate” the total amount will be charged at the moment of the reservation and won’t be returned, or in case of NO SHOW or early departure.
  • During some periods (Easter, 15. August, Christmas and New Year) a minimum stay and an extra charge will be required.
  • City tax: € 2,00 per person per night for a maximum of 7 nights. This tax is not included in the hotel price list.

Cancellation policy:

  • You can cancel your booking without any additional charge within 48 hours before the arrival date.
  • Reservations during Christmas and New Year's period (23.12.16-08.01.17) must be cancelled within 7 days before the arrival date.
  • You can cancel or modify your booking without any additional charge within the terms expressed in the booking reservation.
  • In the event of a cancellation after the terms (late cancellation) we will charge you with the whole amount of the booking will be charged and further services you booked.
  • In the event of "NO SHOW", advanced departure or late arrival, the whole amount of the booking will be charged.

Payment methods:

  • The following ways are accepted: credit card (VISA, Mastercard, AmEx), non-negotiable check, credit transfer 
  • Our bank details:

Banca dei Colli Euganei
Agenzia di Montegrotto Terme
ABI: 08610 - CAB: 62680
IBAN: IT 66 K 08610 62680 014010040024

Hotel

Hotel Esplanade Tergesteo
Via Roma 54
35036 Montegrotto Terme (PD) Italy
Phone: +39.0498911777
Fax: +39.0498910488
E-Mail: info@esplanadetergesteo.it

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Relax Hotel Group

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P.IVA IT 01143181004
Cod. Fisc. / Reg. Imp.: 02969500582
Sede Legale: Via Roma, 54 - 35036 Montegrotto Terme PD
R.E.A.: PD 238201 - Cap. Soc.: € 119.000,00 i.v.

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