Terms and conditions

Useful information:
  • At the moment of the booking, you will be asked for your credit card's number (number and expiry date). No amount will be charged.
  • At the moment of check in we kindly ask our guests to show a valid identification document (identity card or passport).
  • We kindly ask you to control your credit card limit.
  • Our guests must pay the city tax at the end of the whole stay directly at the hotel; this will be € 2,00 per person per night for a maximum of 7 nights. This tax is not included in the hotel price list.

Cancellation policy:
  • You can cancel or modify your booking without any additional charge within 48 hours from your arrival. (During the period of New Year guest can cancel the reservation within 7 days from your arrival).
  • In the event of "late cancellation" that is you have cancelled your booking less than 48 hours before your arrival, we will charge you with the amount of 2 nights and the services you reserved.
  • In the event of "NO SHOW", advanced departure or late arrival, the whole amount of the booking will be charged.
 
Payment methods:
  • The following ways are accepted: credit card (VISA, Mastercard, AmEx), non-negotiable check, credit transfer and cash if less than € 999,00 (according to the law by decree no. 201/2011 from the 6th December 2011 in Italy payment of more than € 999,00 are no longer allowed).
 
Our bank details:
 
Banca dei Colli Euganei
Agenzia di Montegrotto Terme
ABI: 08610 - CAB: 62680
IBAN: IT 66 K 08610 62680 014010040024