Terms and conditions

Useful information:
  • At the moment of the booking, you will be asked for your credit card's number (number and expiry date). No amount will be charged.
  • At the moment of check in we kindly ask our guests to show a valid identification document (identity card or passport).
  • We kindly ask you to control your credit card limit.
  • Our guests must pay the city tax at the end of the whole stay directly at the hotel; this will be € 2,00 per person per night for a maximum of 7 nights. This tax is not included in the hotel price list.

Cancellation policy:
  • You can cancel or modify your booking without any additional charge within 48 hours from your arrival. (During the period of New Year you can cancel for free the reservation within 7 days from your arrival).
  • In the event of "late cancellation" that is you have cancelled your booking less than 48 hours before your arrival, we will charge you with the amount of 2 nights and the services you reserved.
  • In the event of "NO SHOW", advanced departure or late arrival, the whole amount of the booking will be charged.
Payment methods:
  • The following ways are accepted: credit card (VISA, Mastercard, AmEx), non-negotiable check, credit transfer and cash if less than € 999,00 (according to the law by decree no. 201/2011 from the 6th December 2011 in Italy payment of more than € 999,00 are no longer allowed).
Our bank details:
Banca dei Colli Euganei
Agenzia di Montegrotto Terme
ABI: 08610 - CAB: 62680
IBAN: IT 66 K 08610 62680 014010040024