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Terms and conditions

Useful information:
  • At the moment of check in we kindly ask our guests to show a valid identification document (identity card or passport).
  • We kindly ask you to control your credit card limit.
  • At the moment of the booking, you will be asked for your credit card's number (number and expiry date). 
  • In case of “not refundable rate” the total amount will be charged at the moment of the reservation and won’t be returned, or in case of NO SHOW or early departure.
  • During some periods (Easter, 15. August, Christmas and New Year) a minimum stay and an extra charge will be required.
  • City tax: € 2,00 per person per night for a maximum of 7 nights. This tax is not included in the hotel price list.

Cancellation policy:
  • You can cancel or modify your booking without any additional charge within the terms expressed in the booking reservation.
  • In the event of a cancellation after the terms (late cancellation) we will charge you with the amount of 2 nights and the services you reserved.
  • In the event of "NO SHOW", advanced departure or late arrival, the whole amount of the booking will be charged.
Payment methods:
  • The following ways are accepted: credit card (VISA, Mastercard, AmEx), non-negotiable check, credit transfer 
  • Our bank details:
Banca dei Colli Euganei
Agenzia di Montegrotto Terme
ABI: 08610 - CAB: 62680
IBAN: IT 66 K 08610 62680 014010040024